The RIS group operates a dedicated service desk to support its service portfolio. Since the RIS group provides both development and operational support for its services, this Service Desk allows it to respond to customers’ needs while ensuring a professional enterprise service experience. Due to the limited number of staff, we prefer tickets rather than emails to track support work and leverage the collective effort of our team.
Service Desk Hours
Monday- Friday: 7:00 AM – 5:30 PM
We have on-call support for our services to ensure we meet our SLAs. This site is only accessible from a WashU network with a WashU Key.