The RIS group operates a dedicated service desk to support their service portfolio. Since the RIS group provides both development and operational support for their services, this Service Desk allows them more quickly to respond to customers’ needs while still ensuring a professional experience of an enterprise service. Due to the limited number of staff we prefer tickets for keeping track of support work rather than emails to leverage the collective effort of our team.
Service Desk Hours:
Monday- Friday: 7:00 AM – 5:30 PM
We do have on-call support for our services to ensure we are meeting our SLAs. This site is only accessible from a WashU network with a WUSTL Key.
You must be connected to a WashU network such as WUSM-Secure to access these links.